Hi,
I am contacting you to see if you can give me a solution to the following problem.
I have the chat working correctly, but I have a case where I cannot connect because when it goes to connect, the chat popup blocks them due to the FortiGuard Firewall
The FortiGuard FireWall allows only server names that it has on its list to pass through.
This url was blocked by firewall ---> https://apps.mypurecloud.de/genesys-bootstrap/genesys.min.js
I have tried to map this url to another url that is in the list that the firewall leaves on the server that is serving the chat
Sample map :
(https://apps.mypurecloud.de/genesys-bootstrap/genesys.min.js ) map to (https://prueba.es) and it stops blocking the url returning the js (genesys.min.js), but even so within the js, it continues to call other js internally therefore it continues to block the chat popUp
Would there be a solution so that the chat popUp would not block other calls, mapping other js that the chat uses for its operation or carrying out some other option that you could tell me?
I have tried every way but it hasn't been able to work.
I attach a part of the code for the chat tests
(function (g, e, n, es, ys) {
g['_genesysJs'] = e;
g[e] = g[e] || function () {
(g[e].q = g[e].q || []).push(arguments)
};
g[e].t = 1 * new Date();
g[e].c = es;
ys = document.createElement('script'); ys.async = 1; ys.src = n; ys.charset = 'utf-8'; document.head.appendChild(ys);
})(window, 'Genesys', 'https://apps.mypurecloud.de/genesys-bootstrap/genesys.min.js',