Position in queue

Platform API
1

Hello, I want to know what API to get what position in queue a specific interaction have. The idea is to build a data action that collects the position in queue. Can find instructions to work with EWT and know of the PIQ module/tool in Architect works, but it doesn’t get me a variable.

Kind regards,
James

2

Might have just found solution to my own issue.

  1. Add a "Update Data" module.
  2. Create a string object and name it (i.e. 'Task.PIQ') and assign value 'Call.PositionInQueue' as a expression.
  3. Add "Play Audio" module and now you can use the Task.PIQ variable. Default 'Call.PositionInQueue' variable is a system prompt and can mess up the audio sequencing.

Will update if i find any issues.

/James

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