positionInQueue updating in Architect

Genesys Cloud Applications Architect
1

I am trying to get a variable that contains the customers position in queue on a in-queue call flow. However, the Call.positionInQueue does not update, and I cant find any API calls that will return the position in queue. So my question is, is there any way to have a variable that contains the current position in queue?

The purpose is that I'm trying to transfer the first person in queue to an external phone number, but when the Call.positionInQueue does not update, its impossible to know who is actually the first person in queue

2

It's not exposed in any of the api endpoints. I think there's an idea for it you can vote on in aha

3

Ok. Just to be absolutely clear; there is no way to know what position an incoming call has in the queue? Not in Architect, API or anywhere else?

4

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