Post query for Multiple queue and media type=Voice

[Rajnish_Roy]

Hello All,

As of now, I am sending post request using below Header Parameter for one QueueID and MediaType=voice. Please help me, How we can build/modify the same filter to Send request with multiple QueueID and MediType=voice.

{

"filter": {

"type": "and",

"predicates": [

{

"type": "dimension",

"dimension": "queueId",

"operator": "matches",

"value": "20f15926-ea1d-47b0-a6e5-4be482976dad"

},

{

"type": "dimension",

"dimension": "mediaType",

"operator": "matches",

"value": "voice"

}

]

},

"metrics": [

"oWaiting"

]

}

[anon11147534]

Hi,

You have to create separate filter predicates for each queueId.

For example:

{
   "filter":{
      "type":"or",
      "predicates":[
         {
            "type":"dimension",
            "dimension":"queueId",
            "operator":"matches",
            "value":"20f15926-ea1d-47b0-a6e5-4be482976dad"
         },
         {
            "type":"dimension",
            "dimension":"queueId",
            "operator":"matches",
            "value":"49e0668f-e150-4656-842b-c06696b87d39"
         },
         {
            "type":"dimension",
            "dimension":"queueId",
            "operator":"matches",
            "value":"6e224dcf-9c33-462e-b8ba-a8e9d6d245a0"
         },
         {
            "type":"dimension",
            "dimension":"mediaType",
            "operator":"matches",
            "value":"voice"
         }
      ]
   },
   "metrics":[
      "oWaiting"
   ]
}

The analytics query builder is helpful for building these queries.

[Jerome.Saint-Marc]

Hello,

Assuming you want [(queue1 or queue2 or queue3) and (mediaType = Voice)], you can use the following approach.
Two clauses - (Clause1 AND Clause2)
Clause1 contains a list of predicates with OR statement - for the queues
Second clause contains the mediaType = voice.

{
 "filter": {
  "type": "and",
  "clauses": [
   {
    "type": "or",
    "predicates": [
     {
      "type": "dimension",
      "dimension": "queueId",
      "operator": "matches",
      "value": "xxxxxxxxx"
     },
     {
      "type": "dimension",
      "dimension": "queueId",
      "operator": "matches",
      "value": "yyyyyyyy"
     },
     {
      "type": "dimension",
      "dimension": "queueId",
      "operator": "matches",
      "value": "zzzzzzzzzzzzz"
     }
    ]
   },
   {
    "type": "and",
    "predicates": [
     {
      "type": "dimension",
      "dimension": "mediaType",
      "operator": "matches",
      "value": "voice"
     }
    ]
   }
  ]
 },
 "metrics": [
  "oWaiting"
 ]
}

Regards,