Hi Everyone,
I'm currently having an issue with our POST data actions within PureCloud
This issue is occurring for all our POST requests below is the details for our CreatePhoneActivity request
Input Contract:
{
"schema": "http://json-schema.org/draft-04/schema#",
"title": "CreatePhoneActivityRequest",
"description": "Input items to create phone activity",
"type": "object",
"properties": {
"regNumber": {
"type": "string",
"maxLength": 6,
"pattern": "^[0-9]{6}",
"description": "The reg number used to query the CRM"
},
"subject": {
"type": "string",
"maxLength": 200
},
"Description": {
"type": "string",
"maxLength": 2000
},
"startTime": {
"type": "string",
"format": "date-time"
},
"conversationID": {
"type": "string"
},
"pureCloudUserID": {
"type": "string"
},
"userPhoneNumber": {
"type": "string"
}
}
}
Output Contract:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "CreatePhoneActivityResponse",
"description": "Return Phone activity as output",
"type": "object",
"required": [
"status"
],
"properties": {
"status": {
"type": "string",
"enum": [
"SUCCESS",
"ERROR"
]
},
"messageCode": {
"type": "string",
"maxLength": 15
},
"messageText": {
"type": "string",
"maxLength": 255
}
}
}
Request:
{
"requestUrlTemplate": "https://trbwebapiuat.trb.sa.edu.au:443/Purecloud/CreatePhoneActivity",
"requestType": "POST",
"headers": {},
"requestTemplate": "{"regNumber": "{input.regNumber}\",\"subject\": \"{input.subject}","Description": "{input.Description}\",\"startTime\": \"{input.startTime}","conversationID":"{input.conversationID}\",\"pureCloudUserID\": \"{input.pureCloudUserID}","userPhoneNumber": "${input.userPhoneNumber}"}"
}
Response:
{
"translationMap": {},
"successTemplate": "${rawResult}"
}
The purpose for the request is to get the details of the PureCloud phone call and create an activity within CRM once the call has been completed.
I was able to previously successfully run the action in PureCloud once and then once again about every two hours.
However today it seems I'm not even able to successfully run the call once.
I update the input fields with new data and try to run again and get the following response
{
"message.messageCode": [
"ERR001"
],
"message.messageText": [
"System Error – Request not processed"
],
"status": "ERROR"
}”
This is a generic error message that we have created for the request.
I looked into our log files and found the following details
account:System | PureCloudPhoneActivityRequest data: null
Error Calling Get | System.NullReferenceException: Object reference not set to an instance of an object.
at Orion.TRBSA.WEBAPI.Controllers.PurecloudController.CreatePhoneActivity(PureCloudPhoneActivityRequest _pureCloudContactRequestdeserialized) | account:System
This issue doesn't occur if we use PostMan or any other external application
Please find below and example of the log file for a successful call
account:System | PureCloudPhoneActivityRequest data: {"activityID":null,"regNumber":"596979","subject":"testing for Bill 1","description":"desc testing for Bill 1","startTime":"2018-01-08T00:19:40.926Z","pureCloudUserID":"cc8d2225-3bd2-45ec-b06e-9463819df2e1","userPhoneNumber":"+61425185822","conversationID":"cee9db35-1ac3-4f09-aa85-b1a33a11f987","wrapupCode":null,"wrapupDuration":null,"endTime":null,"callDuration":null}
Regards,