postConversationsMessagesAgentless generates 409 error

[ahmedfaheem1980]

Hello ,

Am trying to call postConversationsMessagesAgentless multiple times

Some of API calls gives me the attached error

Version number mismatch for the update operation. Get the latest version of the entity and try again.

POST /whatsapp 200 2354.206 ms - 76
There was a failure calling postConversationsMessagesAgentless
{
message: 'Version number mismatch for the update operation. Get the latest version of the entity and try again.',
code: 'conflict',
status: 409,
contextId: '3976ab7e-9532-4820-96f0-2c7e06b61c06',
details: [],
errors: []
}

Any idea what could be the issue and why it starts to happem

[ahmedfaheem1980]

Can any one advise please

[tim.smith]

Please open a case with Genesys Cloud Care to investigate; this is definitely a bug that we cannot investigate here. POST /api/v2/conversations/messages/agentless does not support sending a version anywhere in the request, there is no associated GET endpoint to "get the latest version", and it does not document that a 409 response is possible.

[Farshan_Ahamed]

Hi @ahmedfaheem1980, was your problem solved? I'm facing similar issue in our client organization.