Hi Genesys community,
I'm trying to implement a PVA to Genesys UI integration and I don't have much insights about this topic as it is my first time using the Genesys Webchat API.
Use Case : When the customer asks for a Live Human agent Support. The conversation context and transcript needs to be sent via a Power Automate flows that will call a https action or a Custom connector to post the conversation to a Queue on the Genesys UI using the Webchat API or the Guest webchat API.
For the moment I keep getting the below error:
If any one has an idea or previously done this please assist and support me.
moving this to web chat group for additional triage, although it might be more generic than chat, seems like your query is more around data actions and conversation.