Here's our current process:
- Caller enters Flow
- Flow has screen pop action => it is a "static" script with only plain text e.g. all it says is "Hello World" (therefore no input variable, url, etc).
- Caller makes it to queue (e.g. in queue flow)
- User is available to interact, phone call comes in
- User answers
- External Contact Profile pops up
- Deselect / or click away from External Contact Profile to see the "Hello World" from the script
Is there any way to prioritize the script for when the user/agent answers the call? We want to eliminate that 7th step. We don't want a new tab or window, and the screen pop script is more flexible (we can even include the profile info in the script).