We have a private deployment of the EF that works fine some of the time.
Our main issue right now is that the screenpop event triggers a navigation to the page with the contact information and this in turn causes the iframe with the EF to reload.
This reload is inconsistent: sometimes it is fast but in other cases it can take up to 20 seconds before the UI is visible and responsive. This is becoming a stopper to release the EF to production as it's unacceptable for the agents to lose control of the interaction for this long.
Is this expected behaviour? What are some recommendations or best practices to have a consistent fast reload of the EF UI?
Would this be considered a bug or performance issue?