Problems obtaining oServiceLevel in intervals of time greater than 7 days

Platform API JavaScript SDK
1

Hello!
I am doing a development and I am trying to get the metric oServiceLevel in the current month, in a certain queue.

The problem I am having is that some metrics are not shown if the time interval is greater than 7 days.

On the other hand I am trying to calculate the value on my own by taking the data that is obtained from the metrics, but I am not able to get it.

Thank you!

2

Can you provide the query body that has the issue and let me know which resource you're using?

3 
var body = {
  "interval": "2017-03-01T00:00:00.000Z/2017-03-30T00:00:00.000Z",
  "granularity": "PT24H",
  "groupBy": [
    "queueID"
  ],
  "metrics": [
    "nOffered",
    "nTransferred",
    "tAbandon",
    "tAnswered",
    "oServiceLevel",
    "oServiceTarget"
  ],
  "filter": {
    "type": "and",
    "clauses": [
      {
        "type": "or",
        "predicates": [
          {
            "dimension": "queueId",
            "value": "ee84df70-d5c2-46fc-9d09-f0e27525b7fb"
          }
        ]
      },
      {
        "type": "or",
        "predicates": [
          {
            "dimension": "mediaType",
            "value": "voice"
          }
        ]
      }
    ]
  }
}

I am using Javascript.

4

What resource are you using? Is it POST /api/v2/analytics/queues/observations/query or something else?

5

Sorry xD

i am using POST /api/v2/analytics/conversations/aggregates/query

6

I've tried to reproduce this, but I get data for every PT1D segment for the max interval (3 weeks). Can you be more specific about which metrics are missing and if there's any pattern to it?

7

Thank you! Solve the problem.

I had problems with the time interval. I was setting the hours 23:59:59 and it was wrong if the time was not accurate at the end of the day.

8