Prohibit a communicate call during queue interaction

Triggers
1

Hello,

I'd like to know if it's possible to forbid an agent to call an other agent who is already interacting with a customer (on queue) :

Let's take agent A and agent B for example :
Agent A is in voice interaction with a customer via a queue. My agent B, despite the indication that agent A is in interaction, decides to call agent A anyway. I'd like to use a trigger (?) to block this internal call.

Is this possible via triggers?

Thanks for your help,

Regards,

Mani

2

Hi Api1000,

Currently this isn't possible but the good news is the appropriate team is working on a feature that should solve your use case. You can stay up to date on this by subscribing to the idea