Pull down the Flow ID and Names to populate a lookup for when the segment type is IVR

[simon]

Would it be possible to pull in the flow names from Architect to help populate the segment analysis dashboards with IVR Flow names vs leaving the IDs in the Participant Name column, or adding a column for IVR name? For example, using the /api/v2/flows API would allow you to pull down the Flow ID and Names to populate a lookup for when the segment type is IVR.

[tim.smith]

You can retrieve flow names using GET /api/v2/flows or GET /api/v2/flows/{flowId} if you know the ID of the flow.

[simon]

Hi,Smith:
on our program,we get Conversation list from AnalyticsConversationQueryResponse,we need loop these Conversation list ,now problem is how to get flowid when we loop these conversations,any idea ?

Regards
Simon

[tim.smith]

I think you're asking how to tell what flows a call went through. If so, that information isn't currently available. The IVR reporting feature is currently in development.

To determine what flows a call went through, you'll have to add some kind of custom logging in your flows to collect that information. This could be done via participant attributes on the call, but that data isn't available in analytics either; you would need to retrieve each conversation individually via the conversation APIs. You could also use some external system to track the info and use data actions in the flow to send it data.