Hi,
Is there any way to export the PureCloud dashboards data (like Agent Performance Summary, Queue Performance Summary etc) in Salesforce apart from API calls?
Debapriya
I want to import directly into Salesforce from PureCloud dashboards. Is there any other way apart from API calls?
That would be a custom integration you'll need to build.
I want to import PureCloud report data into Salesforce Einstein Analytics. The way I have identified to do that,is pull data into Salesforce and from there move to Einstein Analytics. Is there any alternative way to do that , without having to do API calls to the PureCloud reports from Salesforce?
If you want to access PureCloud data programmatically, you need to use the API.
Hi,
Rather than using the APIs is there any other way to utilise a middleware(Eg. IBM Cast Iron) to pull the data from Gensys database and push it to Salesforce(Einstein Analytics)?
The API is the only way to pull analytics data is with the API. There are several open source REST-to-SQL libraries that can help with this.
Could you suggest those open source REST-to-SQL libraries which we can utilise?
Also if I want to utilise say report wise API for the following reports , which APIs do I use :
- Interactions Details Reports
- Queue Performance Summary
- Queue Metrics Daily Report
- Queue Wrapup Summary Report
- User Status Details Report
- Agent Quality Details Report
- Agent Performance Summary
- Agent Metrics Report Export
Genesys does not generally endorse 3rd party products.
Use the Analytics APIs to retrieve data. You can view the documentation for views and reports to see how each field is calculated, and then do the same in your application using the data from analytics APIs. You can also export views using POST /api/v2/analytics/reporting/exports.
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