PureCloud Conversation Recordings

Veasnar_Yem · January 31, 2018, 7:02pm

I'm using the getConversationRecordings method of the RecordingApi to return me the recordings for a respective conversation. I've found I can access these via the mediaUris object. Is it possible that a single conversation can have multiple audio recordings or will there always only be one?

Thanks!

tim.smith · February 1, 2018, 3:59pm

There can be multiple recordings for a single conversation.

Veasnar_Yem · February 1, 2018, 5:34pm

Multiple audio recordings or a combination of audio and screen recordings? Do you know the instances in which multiple audio recordings can be created (i.e. transfer, secure pause, etc..)?

tim.smith · February 1, 2018, 5:39pm

Here's more information about recording circumstances: https://help.mypurecloud.com/articles/about-recording-in-purecloud/. If you have questions about configuring recordings for various purposes, the PureCloud Community Forum is a better place for system configuration questions.

system · March 4, 2018, 5:40pm

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