PureCloud for Salesforce script embedded app

[divya.b.prabhu]

Hi @Richard.Schott, @GenesysCommunity,

A new lightning App bar is created and a script is created for all inbound calls. The problem that I am facing is: I am invoking the script from Architect Inbound Call flow using Set Screen Pop and it throws a error:
This site can’t be reached
%7B%7Bscreen%20pop%20url%7D%7D ’s server IP address could not be found.

what is the reason for this error? Can I not invoke a script from Inbound flow without a screen pop. Since I am using the lightning App bar and once i click on scripts it automatically loads in the App bar.

1. How to rectify this error?(** is it because of the My Domain config in Salesforce)
2. Any other way to invoke script rather than set screen Pop?

Thanks @Richard.Schott, @GenesysCommunity !

[Richard.Schott]

Something is wrong with your setup. Something is looking for "{{screen pop url}}". I'm not sure what you did, but I would recommend starting over because you have obviously gotten yourself in a strange spot.

Here's information on embedding the interaction window, which handles scripts for the Salesforce client: https://help.mypurecloud.com/articles/add-an-embedded-interaction-window/

here's some information on scripts in PureCloud in general: https://help.mypurecloud.com/articles/create-script/
https://help.mypurecloud.com/articles/enable-screen-pop/
https://help.mypurecloud.com/articles/manage-script-properties/

You can also simply set the default script for a queue on a per interaction type basis: https://help.mypurecloud.com/articles/edit-or-delete-queues/