Purecloud Salesforce Integration Authentication Error

[Venkat]

Hello

I'm trying to use the new Salesforce integration, but every time I execute a Data Action test, it returns this error:

{
"status": 400,
"code": "invalid.credentials",
"entityName": "salesforceUser",
"message": "There was an issue validating the credentials.",
"messageParams": {},
"contextId": "856e5fd9-f321-4b44-958d-a59d018964c9",
"details": [
{
"errorCode": "ACTION.AUTHENTICATION"
}
],
"errors": [
{
"status": 400,
"code": "INVALID_CREDENTIALS",
"message": "Failed validation with credentialType: salesforceUser due to error: 'Request to backend service failed. Response from web service: {"error":"invalid_grant","error_description":"authentication failure"} [null]' [856e5fd9-f321-4b44-958d-a59d018964c9]",
"messageParams": {},
"details": [],
"errors": []
}
]
}

I have checked the Integration Credentials several times.
Everything is ok. What could be the cause?

Thanks
Venkat.P

[Jason_Mathison]

Hi Venkat,

On the Genesys side we don't have any information beyond what you posted. Googling for the error, this thread had a few examples of how to solve this type of problem:

Salesforce Authentication Failing

--Jason

[SajidAbbasMalek]

I had this problem earlier. My integration was configured with 'login.salesforce.com' credentials whereas I was testing using the credentials of 'test.salesforce.com'.

So please make sure you are using the right environment.

Now I have configured two integrations as below.

Data actions use them accordingly.

or may be the user you configured at the time of creating integration does not exist anymore or might be its credentials have changed... in this case you might need to change your integration with the new user and token etc.