Has anyone actually utilized a scheduled callback button on their website that interfaces with purecloud? We are looking for some guidance on getting this implemented
The public-stats-service open source project demonstrates a method of creating callbacks from a website. The key is that it requires you to have a back-end component in your web site's architecture. In the case of the example, that's a node.js service, but you can implement the necessary API calls in any back end you have (ASP.NET server-side scripts, PHP, etc.). The back end component is required because you cannot use client credentials from the public web site; that would require providing your client secret publicly, which is a massive security risk.
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