PureCloudPlatformClientV2 urllib3 error

Yubin · October 17, 2023, 8:19am

Hi all

I use PureCloudPlatformClientV2 sdk to execute get_authorization_divisionspermitted_paged_me, but an error was reported. I don't know how to solve this problem.

File "C:\Users\yubin\AppData\Local\Programs\Python\Python311\Lib\site-packages\urllib3\connection.py", line 158, in _new_conn
    conn = connection.create_connection(
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "C:\Users\yubin\AppData\Local\Programs\Python\Python311\Lib\site-packages\urllib3\util\connection.py", line 57, in create_connection
    for res in socket.getaddrinfo(host, port, family, socket.SOCK_STREAM):
               ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "C:\Users\yubin\AppData\Local\Programs\Python\Python311\Lib\socket.py", line 962, in getaddrinfo
    for res in _socket.getaddrinfo(host, port, family, type, proto, flags):
               ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
socket.gaierror: [Errno 11001] getaddrinfo failed

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "C:\Users\yubin\AppData\Local\Programs\Python\Python311\Lib\site-packages\urllib3\connectionpool.py", line 597, in urlopen
    httplib_response = self._make_request(conn, method, url,
                       ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "C:\Users\yubin\AppData\Local\Programs\Python\Python311\Lib\site-packages\urllib3\connectionpool.py", line 343, in _make_request
    self._validate_conn(conn)
  File "C:\Users\yubin\AppData\Local\Programs\Python\Python311\Lib\site-packages\urllib3\connectionpool.py", line 839, in _validate_conn
    conn.connect()
  File "C:\Users\yubin\AppData\Local\Programs\Python\Python311\Lib\site-packages\urllib3\connection.py", line 301, in connect
    conn = self._new_conn()
           ^^^^^^^^^^^^^^^^
  File "C:\Users\yubin\AppData\Local\Programs\Python\Python311\Lib\site-packages\urllib3\connection.py", line 167, in _new_conn
    raise NewConnectionError(
urllib3.exceptions.NewConnectionError: <urllib3.connection.VerifiedHTTPSConnection object at 0x0000020064035490>: Failed to establish a new connection: [Errno 11001] getaddrinfo failed

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "C:\workData\tools\cXcode\genesys-setup\src\genesys_flows.py", line 1016, in <module>
    download(configDir,flowType,nameList,keywordList)
  File "C:\workData\tools\cXcode\genesys-setup\src\genesys_flows.py", line 188, in download
    searchCls = SearchCls(mainCredential,credential)
                ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "C:\workData\tools\cXcode\genesys-setup\src\utils\search_utils.py", line 28, in wrapper
    instances[key] = cls(*args, **kwargs)
                     ^^^^^^^^^^^^^^^^^^^^
  File "C:\workData\tools\cXcode\genesys-setup\src\utils\search_utils.py", line 45, in __init__
    self.apiClient = self.getApiClient()
                     ^^^^^^^^^^^^^^^^^^^
  File "C:\workData\tools\cXcode\genesys-setup-script\src\utils\search_utils.py", line 51, in getApiClient
    apiClient = apiClient.get_client_credentials_token(self.cloudClientId, self.cloudClientSecret)
                ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "C:\Users\yubin\AppData\Local\Programs\Python\Python311\Lib\site-packages\PureCloudPlatformClientV2\api_client.py", line 126, in get_client_credentials_token
    response = self.request("POST", url,
               ^^^^^^^^^^^^^^^^^^^^^^^^^
  File "C:\Users\yubin\AppData\Local\Programs\Python\Python311\Lib\site-packages\PureCloudPlatformClientV2\api_client.py", line 565, in request
    return self.rest_client.POST(url,
           ^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "C:\Users\yubin\AppData\Local\Programs\Python\Python311\Lib\site-packages\PureCloudPlatformClientV2\rest.py", line 225, in POST
    return self.request("POST", url,
           ^^^^^^^^^^^^^^^^^^^^^^^^^
  File "C:\Users\yubin\AppData\Local\Programs\Python\Python311\Lib\site-packages\PureCloudPlatformClientV2\rest.py", line 168, in request
    r = self.pool_manager.request(method, url,
        ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "C:\Users\yubin\AppData\Local\Programs\Python\Python311\Lib\site-packages\urllib3\request.py", line 70, in request
    return self.request_encode_body(method, url, fields=fields,
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "C:\Users\yubin\AppData\Local\Programs\Python\Python311\Lib\site-packages\urllib3\request.py", line 150, in request_encode_body
    return self.urlopen(method, url, **extra_kw)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "C:\Users\yubin\AppData\Local\Programs\Python\Python311\Lib\site-packages\urllib3\poolmanager.py", line 324, in urlopen
    response = conn.urlopen(method, u.request_uri, **kw)
               ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "C:\Users\yubin\AppData\Local\Programs\Python\Python311\Lib\site-packages\urllib3\connectionpool.py", line 663, in urlopen
    return self.urlopen(method, url, body, headers, retries,
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "C:\Users\yubin\AppData\Local\Programs\Python\Python311\Lib\site-packages\urllib3\connectionpool.py", line 663, in urlopen
    return self.urlopen(method, url, body, headers, retries,
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "C:\Users\yubin\AppData\Local\Programs\Python\Python311\Lib\site-packages\urllib3\connectionpool.py", line 663, in urlopen
    return self.urlopen(method, url, body, headers, retries,
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  [Previous line repeated 7 more times]
  File "C:\Users\yubin\AppData\Local\Programs\Python\Python311\Lib\site-packages\urllib3\connectionpool.py", line 637, in urlopen
    retries = retries.increment(method, url, error=e, _pool=self,
              ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "C:\Users\yubin\AppData\Local\Programs\Python\Python311\Lib\site-packages\urllib3\util\retry.py", line 399, in increment
    raise MaxRetryError(_pool, url, error or ResponseError(cause))
urllib3.exceptions.MaxRetryError: HTTPSConnectionPool(host='login.mypurecloud.jp"', port=443): Max retries exceeded with url: /oauth/token (Caused by NewConnectionError('<urllib3.connection.VerifiedHTTPSConnection object at 0x0000020064035490>: Failed to establish a new connection: [Errno 11001] getaddrinfo failed'))
PS C:\workData\tools\cXcode\genesys-setup\src>

Declan_ginty · October 17, 2023, 8:31am

Hi,

Would you be able to send your code(with sensitive information redacted) also?

Thanks,
Declan

Yubin · October 17, 2023, 8:41am

Hi ，
This is my test code.

SearchCls.py

import PureCloudPlatformClientV2
import sys
sys.path.append("..")
from utils.logger_utils import LoggerWrapper
from conf.config import GenesysCloudConfig
from PureCloudPlatformClientV2.rest import ApiException
from PureCloudPlatformClientV2.api_client import ApiClient
from PureCloudPlatformClientV2.models import ResponseQueryRequest, ResponseFilter

def singleton(cls):
    instances = {}

    def wrapper(*args, **kwargs):
        
        key = (cls, args, tuple(kwargs.items()))
        if key not in instances:
            instances[key] = cls(*args, **kwargs)
        return instances[key]

    return wrapper

@singleton
class SearchCls:

    def __init__(self, mainCredential = None,credential = None):
    
        self.cloudHost = "https://api.mypurecloud.jp"
        self.cloudClientId = <clientId>
        self.cloudClientSecret = <secret>
        self.apiClient = self.getApiClient()

    def getApiClient(self):
       
        apiClient = ApiClient(self.cloudHost)
        
        apiClient = apiClient.get_client_credentials_token(self.cloudClientId, self.cloudClientSecret)
        
        return apiClient
    
    # searchAllDivisions
    def searchAllDivisions(self, permission='directory:user:add', pageNumber=1, pageSize=9999):
        # apiClient = self.getApiClient()
        apiInstance = PureCloudPlatformClientV2.AuthorizationApi(self.apiClient)
        try:
            apiResponse = apiInstance.get_authorization_divisionspermitted_paged_me(
                permission, page_number=pageNumber, page_size=pageSize)
            total = apiResponse.total
            if total > 0:
                name = apiResponse.entities[0].name
                id = apiResponse.entities[0].id
                return {'res': True, 'name': name, 'id': id}
            else:
                return {'res': False, 'name': '', 'id': ''}
        except ApiException as e:
            LoggerWrapper.error("Exception when calling UsersApi->get_authorization_divisionspermitted_paged_me: %s\n" % e)
            return {'res': False, 'name': '', 'id': ''}

main.py


        searchCls = SearchCls()
        divisionResult = searchCls.searchAllDivisions()

Yubin · October 18, 2023, 6:14am

Hi ，
This is my test code.

SearchCls.py

import PureCloudPlatformClientV2
import sys
sys.path.append("..")
from utils.logger_utils import LoggerWrapper
from conf.config import GenesysCloudConfig
from PureCloudPlatformClientV2.rest import ApiException
from PureCloudPlatformClientV2.api_client import ApiClient
from PureCloudPlatformClientV2.models import ResponseQueryRequest, ResponseFilter

def singleton(cls):
    instances = {}

    def wrapper(*args, **kwargs):
        
        key = (cls, args, tuple(kwargs.items()))
        if key not in instances:
            instances[key] = cls(*args, **kwargs)
        return instances[key]

    return wrapper

@singleton
class SearchCls:

    def __init__(self, mainCredential = None,credential = None):
    
        self.cloudHost = "https://api.mypurecloud.jp"
        self.cloudClientId = <clientId>
        self.cloudClientSecret = <secret>
        self.apiClient = self.getApiClient()

    def getApiClient(self):
       
        apiClient = ApiClient(self.cloudHost)
        
        apiClient = apiClient.get_client_credentials_token(self.cloudClientId, self.cloudClientSecret)
        
        return apiClient
    
    # searchAllDivisions
    def searchAllDivisions(self, permission='directory:user:add', pageNumber=1, pageSize=9999):
        # apiClient = self.getApiClient()
        apiInstance = PureCloudPlatformClientV2.AuthorizationApi(self.apiClient)
        try:
            apiResponse = apiInstance.get_authorization_divisionspermitted_paged_me(
                permission, page_number=pageNumber, page_size=pageSize)
            total = apiResponse.total
            if total > 0:
                name = apiResponse.entities[0].name
                id = apiResponse.entities[0].id
                return {'res': True, 'name': name, 'id': id}
            else:
                return {'res': False, 'name': '', 'id': ''}
        except ApiException as e:
            LoggerWrapper.error("Exception when calling UsersApi->get_authorization_divisionspermitted_paged_me: %s\n" % e)
            return {'res': False, 'name': '', 'id': ''}

main.py

        searchCls = SearchCls()
        divisionResult = searchCls.searchAllDivisions()

Declan_ginty · October 18, 2023, 4:49pm

Hi,

I had to modify your code slightly but I was able to get it to run, here's my version:

import os
import PureCloudPlatformClientV2
import sys
from PureCloudPlatformClientV2.rest import ApiException
from PureCloudPlatformClientV2.api_client import ApiClient
from PureCloudPlatformClientV2.models import ResponseQueryRequest, ResponseFilter
sys.path.append("..")

def singleton(cls):
    instances = {}

    def wrapper(*args, **kwargs):
        key = (cls, args, tuple(kwargs.items()))
        if key not in instances:
            instances[key] = cls(*args, **kwargs)
        return instances[key]

    return wrapper


@singleton
class SearchCls:

    def __init__(self, mainCredential=None, credential=None):

        self.cloudHost = "https://api.mypurecloud.com"
        self.cloudClientId = os.environ['PURECLOUD_CLIENT_ID']
        self.cloudClientSecret = os.environ['PURECLOUD_CLIENT_SECRET']
        self.apiClient = self.getApiClient()

    def getApiClient(self):
        apiClient = ApiClient(self.cloudHost)

        apiClient = apiClient.get_client_credentials_token(self.cloudClientId, self.cloudClientSecret)

        return apiClient

    # searchAllDivisions
    def searchAllDivisions(self, permission='directory:user:add', pageNumber=1, pageSize=9999):
        apiInstance = PureCloudPlatformClientV2.AuthorizationApi(self.apiClient)
        try:
            apiResponse = apiInstance.get_authorization_divisionspermitted_paged_me(permission, page_number=pageNumber, page_size=pageSize)
            total = apiResponse.total
            if total > 0:
                name = apiResponse.entities[0].name
                id = apiResponse.entities[0].id
                return {'res': True, 'name': name, 'id': id}
            else:
                return {'res': False, 'name': '', 'id': ''}
        except ApiException as e:
            print("Exception when calling UsersApi->get_authorization_divisionspermitted_paged_me: %s\n" % e)
            return {'res': False, 'name': '', 'id': ''}


searchCls = SearchCls()
divisionResult = searchCls.searchAllDivisions()
print(divisionResult)

The main change I had to make was removing these imports:

from utils.logger_utils import LoggerWrapper
from conf.config import GenesysCloudConfig

I am no expert with python but it seems the problem might becoming from one of those imports.

Regards,
Declan

system · November 18, 2023, 4:50pm

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