Query on Integrating Genesys with Intelligent BoT

Hi Team,

Need help on the below use case.

We have a SharePoint page where Genesys Web Messenger is deployed. Now we have a requirement to integrate the Genesys Bot with Intelligent Bot (Built on top of ChatGPT 10xModel) . The goal is to integrate using the API's provided by the Bot. The challenge here is we need to pass the user-based access token as part of authorization to the Bot.

How can we extract the user-context based access token from SharePoint to Genesys and use them for authorization ? Do we have any similar use cases or suggestions is much appreciated.

Thanks in Advance.

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