Hello, I saw in the documentation that there is an option to mask page data when an agent is using the co-browse feature, but I was wondering at what point the information is masked before the page is shown.
We are wanting to make sure we are not passing the actual information so that we can remain PCI compliant.
Hi @DAndre
You can target any element of the page for masking using the associated html attribute or class. Elements that are given one of those will have its inner content masked. Any other elements will remain unmasked.
Thank you for your reply! The article that was linked mentions that it only applies to Web Chat and Voice, but we are trying to use Web Messaging. Does the masking process work the same for Web Messaging as it does for the other services?
It generally works the same, but in the case of web messenger you would use the ".cobrowse-masked" css class name.
Great, thank you so much!
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