Questions about Genesys Bot Connector

[miaobk]

I would like to ask the following questions about Genesys Bot Connector.

1.Is there any architectural information about the Genesys Bot Connector design?

2.Do I always need an intermediary JSON translation app to work with third-party bots and Genesys Bot Connector?

3.Can I see the recording of "Introducing the Bot Connector" held on August 31st somewhere?

[Jerome.Saint-Marc]

Hello,

1.Is there any architectural information about the Genesys Bot Connector design?
The Bot Connector Customer API spec is here and includes a diagram and explanations.

After you have added and configured the Genesys Bot Connector integration, and before you can leverage your bot in an Architect flow (and get the postUtterance webhook invoked), you'll need to publish the BotList schema using the Platform API.
The API endpoint to use is PUT /api/v2/integrations/botconnector/{integrationId}/bots and the schema of the request is the BotList schema.
This is explained in the DevCast Tutorial 20 | Introducing the Bot Connector.

2.Do I always need an intermediary JSON translation app to work with third-party bots and Genesys Bot Connector?

You need to comply with what is sent over the postUterrance webhook, and what is expected in return - which both are JSON based schema.
The JSON schema of what is sent to your server application over the postUtterance webhook is defined in the postUtterance send schema.
And Genesys Cloud expects a response which comply with the postUtterance response schema.

3.Can I see the recording of "Introducing the Bot Connector" held on August 31st somewhere?
You can find it in the DevCast Tutorial Series on youtube.
Here's the direct link to the recording: DevCast Tutorial 20 | Introducing the Bot Connector

Regards,

[miaobk]

Thanks for your answer.