Hi
I am trying to retrieve status/activity codes for members within Queues. Particularly, how long each member was in the queue and how long were they active, on queue etc.
On reviewing the analytics API's I can't seem to find one that provides this information.
Appreciate any help
Thanks
SD
Presence is available in aggregate and detail -
POST /api/v2/analytics/users/aggregates/query
POST /api/v2/analytics/users/details/query
But it's not "by" queue because presence is all or nothing. Only interaction metrics are truly "by" queue and you can see those using POST /api/v2/analytics/conversations/aggregates/query if you group by QueueId.
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.