queueId is not showing up in the groups of conversation aggregates

Hi Genesys,

I am building a report with conversation aggregates. I want them to be grouped by queue.
Here is the code. The resulting json is not showing the queueId column in the groups category.

data = {
"interval": interval_dt,
"granularity": "PT15M",
"groupBy": ["queueId","mediaType","interactionType"],
"views": [ ],
"metrics": [
"nOverSla",
"tAnswered",
"tHandle",
"tAbandon",
"theld"
]
}

Please help me

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