Quick Replies - Rich Messaging

[charaf_ed]

Hello,

We would like to offer the customer a choice of responses to the last agent message.
There is an example in the Documentation

The JSON is below :
{
"type": "Structured",
"text": "Will 3:00PM tomorrow work for you?",
"contentType": "quick-replies",
"content": [

    {"id": "1", "type": "quick-reply", "action": "message","text": "Sounds Good."},
    {"id": "2", "type": "quick-reply", "action": "message","text": "No, sorry."},
    {"id": "3", "type": "quick-reply", "action": "message","text": "What else?"}
]

}

In which section, I should add this JSON in case of Genesys Cloud ?

Thank you for your help

Regards,

CHARAF

[Jerome.Saint-Marc]

Unfortunately, as far as I know, Rich Media/Messaging is not supported at the moment with Genesys Cloud (a.k.a PureCloud).

That part of the document is specific to PureEngage.

[charaf_ed]

Thank you @Jerome.Saint-Marc

it's pretty clear now

Regards,