Real-time position in queue for web chat

[Soundarajan_Sridevi]

Hi, I've implemented the position in queue in our inbound chat flow and displaying it to users using the send response data block but I guess it is static. Is there a way to make it real-time? Is it possible to update the position's current status?

[Jerome.Saint-Marc]

Hello,

No, it is not possible to update the position status with Chat.

It should be possible in the future with the new Web Messaging.

There is a Genesys Cloud idea, which appears to have been accepted, to support In-Queue flows for email and message media types.
Once this is implemented, in your in-queue flow, you should be able to request an updated value of the position in queue, and propagate it to the customer via another Send Response block.

Regards,

[Soundarajan_Sridevi]

Hope it gets implemented soon.

Thank you Jerome!