Receive Genesys pop-up message via an app

[mattod]

I'm writing a .NET app which interacts with Genesys using API calls, and receives notifications via a websocket.

It's all working fine, apart from the app being "unaware" of Genesys pop-up messages/alerts - the ones that appear in the top-right corner of the UI (see image) - such as "You are currently Not Responding".

Does anyone know of a way for my app to become aware of/receive these messages - so that it can act accordingly?

[tim.smith]

Those are generated by the UI itself. You would use the API and events to identify situations that are relevant to your app and prompt your users to do what you need them to do in your app, like selecting a phone.

[mattod]

Thanks Tim.
So are you saying that there would be Topics that my app could subscribe to, wherein I would receive a notification which would correspond to, eg. "no device profile found" or "unable to connect to a microphone"?

I haven't been able to find such notifications, but maybe I'm looking in the wrong place?

Thanks,
Matt

[tim.smith]

No, I'm saying there's not topics for those things. Those are generated by the UI itself based on its own logic, not the server. So your UI would need to build out logic to determine those things and then implement UI cues for your users as well.