Hi,
When the audio file cuts out the queue time in the recording, the audio file time does not match the times that the /api/v2/conversations/{conversationId}/recordings api call returns for the conversation in question or the metrics timestamps. For example the audio file is 3 mins however the metrics and the api call above start and end times return that the recording is 5 mins so when trying to work out the transfers they do not match the audio file times.
Is there a way to get the amended times according to the cut down version of the audio file? Or an accurate way to work out the corrected times to the cut down version of the file?
Thanks in advance for your help.
Miguel