Recording metadata is not returning all values from metadata schema

[Nandkishor_Yadav]

Hello,

I am having an issue with the Platform API while retrieving recording metadata. When I try to retrieve metadata using the API, it is not returning all values from the metadata schema.

All I get is -

{
"id": "xxxxxxxxxx",
"conversationId": "xxxxxxxxxx",
"startTime": "xxxxxxxxxx",
"endTime": "xxxxxxxxxx",
"media": "audio",
"annotations": [],
"fileState": "AVAILABLE",
"maxAllowedRestorationsForOrg": 100,
"remainingRestorationsAllowedForOrg": 100,
"sessionId": "xxxxxxxxxx",
"region": "eu-west-1",
"selfUri": "/api/v2/conversations/xxxxxxxxxx/recordingmetadata/xxxxxxxxxx"
}

The meta data values that I am intersected in are file path, file name, duration as mentioned here:Bulk export recordings metadata schema - #2 by jacobshaw

and in the image below.

Any guidance or suggestions would be greatly appreciated.

Thank you.

[tim.smith]

If you believe the data being returned from the API is incorrect, please open a case with Genesys Cloud Care to investigate as we do not have access to your org's data via the forum.

[Nandkishor_Yadav]

Hi,
The data being returned is not incorrect. I am not getting some of the data at all.
For example "name", "path" as per schema in above image.

[tim.smith]

@Nandkishor_Yadav

I am not getting some of the data at all.

It sounds like you are expecting there to be a value, but the data returned does not have the value you expect. That is a good example of data you believe to be incorrect.