Recordings API - Job to Export Recordings to S3 Bulk Recordings Integration

[Karthikeyan_Arumugam]

Hello ,
I am trying to Export Recordings to a external S3 Bucket.
I have already enabled S3 Bulk Recording export Integration in Genesys cloud.

I have Implemented /api/v2/recording/jobs and my Request looks like this
{
"action": "EXPORT",
"actionDate": ,
"includeScreenRecordings": true,
"integrationId": "",
"order": "asc",
"orderBy": "conversationStart",
"conversationQuery": {
"interval":,
"conversationFilters": [
{
"type": "or",
"predicates": [
{
"type": "dimension",
"dimension": "conversationEnd",
"operator": "exists",
"value": null
}
]
}
]
}
}

After Creating Recording Job when i check status of the Job using /api/v2/recording/jobs/{jobId}
I get response like

>     {
>       "id": "<jobID>",
>       "state": "READY",
>       "recordingJobsQuery": {
>         "action": "EXPORT",
>         "actionDate": "2021-08-23T12:00:00Z",
>         "integrationId": "<Intgration ID>",
>         "includeScreenRecordings": true,
>         "conversationQuery": {
>           "conversationFilters": [
>             {
>               "type": "or",
>               "predicates": [
>                 {
>                   "type": "dimension",
>                   "dimension": "conversationEnd",
>                   "operator": "exists"
>                 }
>               ]
>             }
>           ],
>           "interval": "2021-08-23T12:00:00.000Z/2021-08-24T12:00:00.000Z",
>           "startOfDayIntervalMatching": false
>         }
>       },
>       "dateCreated": "2021-08-24T15:16:43.726Z",
>       "totalConversations": 6764,
>       "totalRecordings": 10374,
>       "totalSkippedRecordings": 0,
>       "totalFailedRecordings": 0,
>       "totalProcessedRecordings": 0,
>       "percentProgress": 0,
>       "selfUri": "/api/v2/recording/jobs/<JOB ID>",
>       "user": {
>         "id": "<OAuth USer>",
>         "selfUri": "/api/v2/users/<OAuth USer>"
>       }
>     }

Its been almost 20 + hours and Every time when i check status it returns status as Ready

Am i missing something here ?
Do i have call Execute Job PUT : /api/v2/recording/jobs/{jobId} ?

If i use PUT: : /api/v2/recording/jobs/{jobId}

const recordingsAPI = new platformClient.RecordingApi();
await recordingsAPI.putRecordingJob(jobID,{})

If i call this i am getting error with
'{"message":"Expected State to not be null","code":"bad request","status":400,...... }'

Can anyone help me with this ?

[Jerome.Saint-Marc]

Hello,

Once the job is ready, you have to change its state to PROCESSING.
See this tutorial.

As a note, Genesys employees should use internal chat rooms for questions (the ones available in the genesys org).

Regards,

[Karthikeyan_Arumugam]

Thank you ! it worked as expected.