Hello,
We are using get_conversation_recordings(conversation_id) API to get chat transcript and send to customer as soon as the chat ends. Sometimes the API returns 404 error as below.
"message": "The requested operation failed with status 404"
We raised a case regarding the same and they responded that the error might happen because the recording would not have been created when you are calling the API, even though we are calling a minute after the chat ends.
So we added a 10 secs delay and calling the API. We are still facing the same issue occasionally.
Is there any maximum time limit, as how long will it take for the recordings to be available in API response, so that we can send request accordingly?
Thanks