We want to replace the GENESYS webchat with messaging.
Unfortunately, this has led to the following questions.
Is there a code so that I can load the messenger button later?
Is there a code where I can only load part of the messenger so that the amount of data is reduced.
3MB of data when calling up the page is causing a performance problem for us.
Thank you very much for your help.
Hi @Martin_Schmidt, thank you for asking and discussing this.
About loading Messenger later, you can technically wait to load the Messenger snippet to get the same effect. We don't have anything to do that implicitly in our code.
About the 3MB data, it has to be the total size of raw minified assets without gzip. But our CDN serves gzipped content by default which reduces the total data size to around 860KB. By any chance, in your browser or web server, is gzip turned off? Could you try enabling it and verify?
By any chance, in your browser or web server, is gzip turned off? Could you try enabling it and verify?///
I will try it and com eback with more informations.
Thank you Ranjith
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