Is there a way to relate a User's station objects to phone objects? @tim.smith answered that Station and Phone can be conflated, but at least in my tenant, the stations' id
don't match the phones' id
. When I have a Station
object, the name
seems to be match of the phone's name
, but that's the only match I found. Am I missing something or is this the way to go about making the relationship?
The terms are often conflated in documentation and effectively mean the same thing to an end user because they're inseparable to end users (agents). When working with the API, I can't promise that the terms are never conflated, but "a station is a line on a phone" in the context of GET /api/v2/telephony/providers/edges/phones and GET /api/v2/users/{userId}/station. If you get a station ID using the latter endpoint, you can use it as a filter to the former using the lines.id
query param to find the phone for that line/station.
ahh... I didn't see the link between lines.id
and id of the station. Maybe something to point out in the documentation at some point? I didn't even bother to look in the lines collection of the phone
when looking through station and phone object because I figured it's '1phone, 0-n lines' (lines
being an array and all, plus that's how things are on the various telephony systems I'm familiar with).
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