Removing agent drawing during co-browse session with a custom UI

Web Messaging
1

I'm using your web messenger SDK in headless mode to build a custom UI. I've added to support for enabling co-browse support. When a co-browse session begins, the agent has the ability to draw on the user's screen but there doesn't seem to be any way of erasing or hiding the drawing without ending the co-browse session.

When using your own out-of-the-box widget, the drawing seems to fade out and disappear after a few seconds. I don't see anything in your CobrowseService plugin docs that would suggest a way to enable that same behavior with a custom UI. Am I missing something? Is there any other way of erasing the agent's drawing? Or at least is there a way to prevent the agent from drawing?

2

Hi dlundin,

Thanks for raising this issue. We are going to take a further look.

3

FYI, I can't seem to reproduce this anymore. I was running Chrome/Windows but when I try now on a VM or on Chrome/Mac, the agent's drawing disappears.

4

Hey dlundin, I had just gotten word that the team wasn't able to reproduce this. Glad to hear you're not seeing it anymore. Please let me know if you happen to see it again!

5

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