Removing url encoding characters

Genesys Cloud Applications Architect
1

Hi.

I have an incoming email flow that parses thru the body. I extract different parameters to be passed into a data ction to schedule callback. The data action call kept failing and I found that the reason was that the parameters contain url encoding characters. If I used $esc.url on request template in my data action, it ran thru. For example, one of the parameters, name would show * %E2%80%8BJohn+Doe%0D%0A%E2%80%8B in the scheduled callback. Is there a way to remove those charcters in architect?

2

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