Reopen - Ability to addupdate user photo via API

Platform API
1

This query has been raised multiple times and not answered then autoclosed - so I'm raising the query again in case a Genesys Engineer will answer this time?
Refer to this Upload agent images and then use PATCH API - the other cases are linked within that (I am only allowed to post max two URL links)

The request is to upload a user profile image via an API in the same way that it is done via the UI.

The UI approach has 3 steps: (1) Given a single image file it creates 6 different image files (of different resolutions) then (2) it puts them in a Genesys Cloud owned S3 bucket. Finally (3) it then updates the user profile and puts in the 6 different URIs to the 6 different images in the S3 bucket.
It is possible to do step (3) via the PATCH /api/v2/users/{userId} API, but what about steps 1&2?

Do I have to use my own S3 bucket / Internet storage somewhere else, and also create the 6 different image files myself somehow, or will Genesys expose the API that is used internally by the UI please?

Please advise.

2

Hello Ben, you must use the UI to set photos for users. This is not exposed via the API at this time. You can request new features and share your use case at https://genesyscloud.ideas.aha.io/.

3

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