Request for API to Retrieve AI-Driven Call Summaries

[spatil]

Dear Genesys Support Team,

We are currently exploring ways to enhance our call management system by leveraging AI-driven insights, specifically for obtaining summarized information from calls processed through Genesys. To achieve this, we would like to request access to an API that provides AI-driven call summaries.

Could you please provide the following details:

1.API Documentation: Comprehensive documentation, including supported endpoints and required authentication mechanisms.
2.Integration Guidance: Any prerequisites or setup steps required to integrate the API into our system.
Looking forward to your response. Thank you for your support.

[John_Carnell]

@spatil

ring ways to enhance our call management system by leveraging AI-driven insights, specifically for obtaining summarized information from calls processed through Genesys. To achieve this, we would like to request access to an API that provides AI-driven call summaries.

Could you please provide the following details:

1.API Documentation: Comprehensive documentation, including supported endpoints and required authentication mechanisms.

Hi Sunil,

The API to retrieve summaries should be this one. Also, you might want to look at our messaging based approach for near-time updates [here] (https://developer.genesys.cloud/notificationsalerts/notifications/available-topics).

In particular, take a look at the following messages:

v2.bot.conversation.{id}.conversations.summaries
v2.users.{id}.conversationsummary

Thanks,
John Carnell
Director, Developer Enagement