I see that there is a way to allow the user to reset a web messaging conversation. Can the same type of reset be done via an API call, or through Architect?
Use case:
A user exchanges messages with a department that responds to sensitive conversations. This user then asks to be transferred to a different team that places orders. This second team should not be able to see the conversation the user had with the first team.
My preference would be an API call (I did not see anything in API Explorer) so that I could configure an action that is run upon clicking a button. If there is no support in the API but there is a way to do it in architect, I could have the agent click on a button to transfer to a flow, which could then reset the conversation and transfer it to a new queue.
Has anyone else dealt with this situation?