Restart chat from iframechat after clicking end chat

Genesys Cloud Web Chat
1

Hi,
I created sample MVC website and integrated the webpage using the webchat and it all looks working.
I have observed the below things and Are any of these things possible to achieve?

  1. In embedded chat, after clicking the end chat symbol on top of the frame disconnected the conversation but the frame stays there. Is it possible to close/hide this after clicking end chat?
  2. How to restart the chat after clicking the end chat? User ended the chat and again he wants to initiate immediately and i don't see anything currently
  3. Can we customize the styles for the conversation messages within the iframe window?

Thanks

2

There aren't currently any events or properties you can inspect to know when the chat has ended. This means that you can't programmatically know when the chat has ended. The user will have to take some action outside of the iframe (in your page) to inform your code to close the chat.

You can start a new chat the same way you originally started the chat.

There aren't currently any styling options beyond what's described in the webchat documentation, but there is work in progress to add some custom styling capabilities.

3

Hi,
Thanks for the reply. We can start a new chat but how do we display the conversations that he had with the agent in the earlier chat? Is there a sessionID concept so that i can at least consume a API to get the previous messages?

Thanks

4

There is currently no continuity between customer chats.

5