Hello,
I have a question regarding retrieving custom attributes that we set on the website using the formula :
Ex: Genesys("command", "Database.set", { messaging: { customAttributes: { NumABO: '12345' }}}.
When performing a mapping action from a segment to a web message, we can retrieve these attributes via Set Participant Data and consequently utilize them.
However, when mapping a segment to a workflow, no conversation is managed, and I'm unsure how to retrieve these participants that we need to utilize within the workflow, for example, for sending an email.
When I retrieve the session in the workflow using the following block :
I find two variables containing the attributes, but they are empty, and I'm unsure if these variables will meet my requirements or not.
Could you assist me with this matter?
Reagrds,
Ismail ZNIBER