Retrieve interaction participant data from Salesforce Lightning Component

Genesys Cloud Integrations
1

Hello everyone,
I created a Lightning component to manage the Genesys events inside Salesforce (as interactions, chat etc.), following thins structure: https://github.com/MyPureCloud/purecloud-for-salesforce-examples/tree/master/src/Lightning%20Experience/events-in-salesforce
Inside the PCSalesforceEventsExampleController.js , 'var eventData' gets the interactions Params, including the type and connection state:

onClientEvent: function (component, message, helper) {

  •    var eventData = message.getParams();*

  •    if (eventData) {*

  •        var message = JSON.stringify(eventData);*

  •        helper.outputToConsole(component, message);*

  •        if(eventData.type === 'Interaction' && eventData.data.id) {*

  •            component.set("v.interactionId", eventData.data.id );*

  •        }*

  •    }*
  • },*

EventData is able to get just few 'standard' information.
Is there a way to pass custom Participant Data I setup in the flow, inside this Salesforce structure?

Thank you in advance.

Best regards,
Benedetto Corona

2

Yes, you should be able to include custom participant data in the interaction client events by defining custom interaction attributes in the Client Settings (Configure client events - Genesys Cloud Resource Center).

I hope that helps.

3

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