Retrieve Survey Responses/Answers

1

Using the API's we are able to retrieve Survey Forms, Question Groups, etc.; but we have been unable to find an API Method or way of getting the actual Survey Responses/Scores.

Which method would I use to get the Survey Responses?

2

Hello,

You can use GET /api/v2/quality/surveys/{surveyId} to retrieve the Survey Responses.

The surveyId appears in the Conversation Details (retrieving conversation details using conversationId or using a query for conversation details).
If the customer starts to answer and save (status = InProgress) or if the customer submits/completes the survey (status = Finished), the answers will be provided in the response to the GET /api/v2/quality/surveys/{surveyId}

Regards,

3

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