Retrieving Prechat form data in Inbound Chat Flow

[chrisleong]

Hi,

From other replies to this question, I understand that using the 'Get Participant Data' and 'context.firstname', 'context,customField1' etc. should be used to retrieve the attributes. However, I am receiving a 'variable reference not valid' error when using context. as an expression in the attribute name.

[Jerome.Saint-Marc]

Hello,

When you set the Attribute Name in your Get Participant Data, if you define it as/via Literal, it would be context.firstname
If you define it as/via Expression, this would be: "context.firstname"
Given the error you are reporting, I assume you have used Expression and context.firstname (which is incorrect).

Regards,

[chrisleong]

I have defined the Attribute Name as Literal, however I still don't seem to be retrieving the data.

[Jerome.Saint-Marc]

Hello,

I have just realized there was a typo/error in the blog I wrote (if this is what you used) regarding firstname and lastname.
These two attributes are managed specifically on widgets side. So it would be context.firstName and context.lastName.

Regards,

[chrisleong]

Hi Jerome,

Thanks for your help!

Cheers.