Hello everyone,
For the Web Messenger I've set the Architect Inbound Messaging Flow with Bot Connector integration and it works successfully.
I need to set the "Follow-Up Response Timeout" parameter of the Bot Connector like for example 10 minutes and when that event is triggered after every 10 minutes I want it to ask to the user "Are you still there and want to continue to the conversation?".
When the user enters "Yes", I want the flow go back and remain open the Bot Connector conversation.
How can I achieve that?
As a workaround, I've tried put the BotConnector inside a loop when it goes to "Failure" branch after timeout, I display the message and I've set it to go back to start of the loop and enters to BotConnector again.
However, when it enters to Bot Connector again it writes the first message of the user again to the messenger automatically and then continue to the conversation as I expect.
With this solution the only thing that I don't want is prevent it to rewrite the first message of the user again.
As an alternative solution, can you please make any suggest for that method too?
Regards,