I'm attempting to send a mail directly to an agent. The two endpoints i tried for this are:
- /api/v2/conversations/{conversationId}/assign
- /api/v2/conversations/emails/{conversationId}/participants/{participantId}/replace
The problem with the first one is that mails only can be assigned to an agent that is on queue.
And the second works as intended except if the agent declines the mail, the mail just seems to disconnect instead of going back to the queue.
Any ideas are welcome!