Routing %X of the calls to the specific menu in a flow

Genesys Cloud Applications Architect
1

Hi,

We have a flow in our IVR project in which our client wants to route, let's say %80 of the calls, to a menu and other %20 of the calls to another menu. I'm not sure if it's possible and I don't know how to do this so I felt the need to open a case.

PS: % will be dynamic parameter that will be retrieved form a data table on architect.

Practical case:
1- Customer goes into the flow (flow name is Customer Service Menu)
2- It comes to the point that checks the call percentage
3- If call percentage, which will be set in a data tabe, is other than 100, for example 80, %80 of the calls will go to the MENU1.
4- %20 of the calls will go to the MENU2.

This is not a queue seperation, just different menus in a flow.

Thanks in advance, regards.

2

Use the Random function and check whether the value is <= your datatable value

3

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