Hi,
I have a created a Salesforce data action to create a ticket for all the incoming emails and using that within the architect email flow. Within this data action, i have a description field as one of the input contracts which i wanted to pass in the Email body. This works completely fine and takes the sucess path in architect when i send in a email body without any HTML content (i.e. Email signatures, banners, etc) but this data action takes failure path if i use the HTML content in the email body.
For troubleshooting purpose i store the Email.Message.Body parameter in architect to a Participant data, so that i can see the actual value which is being passed on to the data action input contract. The value appeard as: Test 31\r\n\r\nBest Regards,\r\nArunachalam Balaji\r\nLead Consultant, PureCloud & PureConnect\r\nT +603 27763315 (MY)\r\nT +612 89184803 (AU)\r\nArunachalam.Balaji@genesys.commailto:Arunachalam.Balaji@genesys.com\r\n[cid:image018.jpg@01D2D93C.D78DB820]
i have then used the data actions GUI to test it with copy paste exact value which i shown above and it runs sucessfully but it however fails in architect. I can't seem to see any difference of why this works in GUI testing but fails in architect. i am copying the actual value which i see in architect and there is no difference. Any thoughts on this?
Attached is my architect flow & data action screenshots.
