Salesforce Lightning Experience Implementation

[Alex.xiong]

I need help on how to convert our current Salesforce Classic implementation to Lightning Experience. Currently we screen pop a Visualforce page with url parameters to populate fields on a Case as well as listen to events so we can do certain logic.

We have put this Purecloud lightning component example in our dev org (https://github.com/MyPureCloud/purecloud-for-salesforce-examples/tree/post-message-example/src/Lightning%20Experience/events-in-salesforce) for experimenting with events. Right now we're stuck on trying to send Participant data over from Purecloud to Salesforce and having this example component receive that data. How do we achieve listening for events as well as creating Cases all in the same Lightning component?

[Richard.Schott]

Alex,

First, I'd point to this page, as it may be helpful in explaining some of the changes in URL formatting when it comes to lightning, including links to the relevant Salesforce Documentation: https://help.mypurecloud.com/articles/format-salesforce-url-for-new-record-screen-pop/

Second, I would like to point out that we have an updated managed package coming out shortly that will be implementing the Salesforce lightning messaging service that released with the Summer '20 edition of Salesforce. Should generally be more friendly in terms of setting up event listeners within the lightning console, as it more closely mirrors the custom console messages available in Salesforce Classic Console. See this page for more info:

[DonGibson]

I cannot find any topic about "migrate to lightning" ... I am just getting acquainted with salesforce and have already faced a bunch of problems...
HELP!!!

[Richard.Schott]

@DonGibson, I would recommend starting your own thread with the specific questions you have. Migrating to lightning is a very broad topic, and a lot of the intricacies are going to be within the Salesforce environment, not so much with our integration, so the specifics of what you're looking to do are very important in terms of getting you directed to the right resources.