Salesforce Plugin - voice Transcription API limit usage rate

1

hi All,

I am using this repo https://github.com/MyPureCloud/purecloud-for-salesforce-einstein-example and https://github.com/mcphee11/salesforce-genesys-realtime-transcription it's about retrieve chat message using Lightning Component Event.

image
image892×329 35.9 KB

And I use the same code to retrieve voice transcript as following:

if(eventData.category==='conversationTranscription'){
for (const transcript of eventData.data.transcripts) {
console.log("transcripts...")

And result is:

image
image817×186 31.5 KB

I have asked initial question in the forum earlier Salesforce Plugin - voice transcription API to check how Purecloud API consume, and got right answer.

And now I have further question, which is, if for example in the situation 500 agents loggedin same time and taking calls and we activate this transcription script, do Purecloud API will reach limit of API usage at a time ? How API usage limit concept work for this ?

Thank you for advise in advance.
Fransiska

2

Hello, you can find information about rate limits in Genesys Cloud here: https://developer.genesys.cloud/platform/api/rate-limits

3

thaks Tim

Fransiska

4