Salesforce screen popup on different window

Genesys Cloud Integrations
1

Hi Team,

I want a salesforce screen popup with customer details which are present in salesforce records on genesys application.
For example: A call comes to an agent on genesys application screen, as soon as the agent picks up the call, a screen of salesforce with customer details should popup on a different window.

Thanks

2

Hi,

You can use URL function within the inbound script to do this. Select the variable in architect that you wish to use ie, Flow.ANI and use a placeholder within the script to pop the url based on this.

3

Yes, The document helped.
Thank you!

1 Like
4

This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.