I just installed "Genesys Cloud for Salesforce External Routing (Unmanaged)" and when i run the test class included on the package, it's throwing me multiple Errors.
is there any step that needs to be done in order to fix those test class error? it doesn't seem to be normal to have test class included on a package fails at a fresh install.
here are the test class error for reference.
also one of the test method is looking for a "ER Queue" to be created. but there is not step mentioning the need to create that Queue on the installing manual
|ExternalRoutingControllerTests|testProcessDeletedPSRsForLargeSize|System.QueryException: List has no rows for assignment to SObject
| Stack Trace: Class.GenesysCloudTestHelper.getExternalRoutingQueue: line 17, column 1 Class.ExternalRoutingControllerTests.testProcessDeletedPSRsForLargeSize: line 54, column 1 |
|---|
| ExternalRoutingDataServiceTests |
| Stack Trace: Class.GenesysCloudTestHelper.getExternalRoutingQueue: line 17, column 1 Class.ExternalRoutingDataServiceTests.init: line 11, column 1 Class.ExternalRoutingDataServiceTests.testGetMatchingPSR: line 33, column 1 |
| ExternalRoutingDataServiceTests |
| Stack Trace: Class.GenesysCloudTestHelper.getExternalRoutingQueue: line 17, column 1 Class.ExternalRoutingDataServiceTests.init: line 11, column 1 Class.ExternalRoutingDataServiceTests.testGetOpenMessagingIntegrationId: line 27, column 1 |
| ExternalRoutingDeletionTests |
| Stack Trace: Class.GenesysCloudTestHelper.getExternalRoutingQueue: line 17, column 1 Class.ExternalRoutingDeletionTests.testInvocableMethod: line 10, column 1 |
| ExternalRoutingServiceTests |
| Stack Trace: Class.GenesysCloudTestHelper.getExternalRoutingQueue: line 17, column 1 Class.ExternalRoutingServiceTests.testDeletedPSRs: line 53, column 1 |
| ExternalRoutingServiceTests |
| Stack Trace: Class.GenesysCloudTestHelper.getExternalRoutingQueue: line 17, column 1 Class.ExternalRoutingServiceTests.testDeletedPSRsNoConversationId: line 97, column 1 |
| ExternalRoutingServiceTests |
| Stack Trace: Class.GenesysCloudTestHelper.getExternalRoutingQueue: line 17, column 1 Class.ExternalRoutingServiceTests.testRouteWorkToSFUserNotRoutableState: line 137, column 1 |
| OpenMessageServiceTests |
| Stack Trace: Class.GenesysCloudTestHelper.getExternalRoutingQueue: line 17, column 1 Class.OpenMessageServiceTests.testCreate: line 14, column 1 |
| OpenMessageServiceTests |
| Stack Trace: Class.GenesysCloudTestHelper.getExternalRoutingQueue: line 17, column 1 Class.OpenMessageServiceTests.testCreateWithCustomAttributes: line 45, column 1 |